Refunds & Subscription Cancellation Policy

At RightRental Concierge, we strive to deliver premium relocation and rental matching services with professionalism and transparency. Please review our updated policy below:

Subscription Service – Monthly Rental Listing Plan

Our subscription-based service (e.g. the $9.99 monthly listing plan) can be cancelled at any time through your account dashboard or by emailing us.

Please note: Subscription fees are non-refundable, even if you cancel before the current billing cycle ends. You will retain access to the service until the end of your billing period.

To cancel, email:
📧 rightrentalconcierge@gmail.com

One-Time Premium Services (Essential / Concierge / Executive Relocation)

Each one-time package includes a partial refund guarantee, based on the level of service delivered:

• Essential Package 25% refund if we fail to deliver 5+ qualified property matches within 4 weeks
• Complete Concierge 35% refund if no successful lease is signed
• Executive Relocation 45% refund if no suitable placement is secured

These refunds apply only when expectations outlined in the package descriptions are not met. Please refer to the service agreement or contact us for clarification.

Important: No refunds will be issued once a successful lease has been signed or agreed upon.

Customised Services & Return Eligibility

As our services are fully digital, tailored, and based on time-sensitive coordination and property access, they are not eligible for physical returns. Accordingly:

• Services are considered non-returnable once initiated

• No physical goods are exchanged

• These services cannot be marked or returned as gifts

Contact Us

For questions about service cancellations, subscription management, or refund eligibility, please contact us at:
📧 rightrentalconcierge@gmail.com